FAQ

Thank you for your affirmation of SEKA. There may be many questions you are interested in but we have not listed them. If necessary, please call the official customer service number 400-1821-666 for consultation, or send your questions to ride@sekabikes .com, we will answer you in detail

Please check the list of distributors, for areas not listed, please communicate with us via email:ride@sekabikes.com

Please click the link to view the video of “SEKA Road Bike Unpacking and Installation Tutorial”:https://www.bilibili.com/video/av70948036?from=search&seid=7499851742111107097

Please first check whether the product transportation package is damaged. If it is damaged, please do not sign for the express, and contact our online sales customer service staff as soon as possible. If the outer packaging is intact, please check whether the product is intact after opening the box and whether the spare parts in the box are missing. Similarly, if you have any questions, please contact us as soon as possible, and we will solve it for you as soon as possible.

SEKA provides team customization services. For specific customization requirements, conditions and customization procedures, please see (Homepage—Team customization).

Thank you for your trust, please contact us directly, email address: ride@sekabikes.com.

Please get in touch with the distributor of your products.

“Frame Warranty and Parts Warranty Policy” card loss; man-made damage; after the warranty repair period; the original purchase certificate is lost; second-hand transactions will affect the after-sales guarantee of SEKA products. Therefore, please take good care of the relevant documents.

You can register through the webpage (http://www.sekabikes.com/sign), or follow the “SEKA Bike” WeChat official account, click Service-Register to register the product.

Thank you for your trust and support to SEKA, please send your resume to ride@sekabikes.com, we will screen carefully and get in touch with you as soon as possible.