FAQ

Thank you for your interest in SEKA. Please send an email to ride@sekabikes.com, for further inquiry.

You can find SEKA at your local bike shop or online. Find your shop from our list of dealers and retailers, or checkout our lineup on SEKA online shop. You will enjoy the same service choosing either way to own a SEKA product.

Ask your SEKA online customer service manager for the invoice.

Before signing your delivery, check the conditions of the package. Do not sign if there is any perceptible damage to the package, and contact SEKA.

Check if the products are in good conditions. Check if any parts are missing. contact us at your earliest convenience when there are any issues.

SEKA offers customizable options to teams and groups. Find out more about our custom projects here.

Thank you for your interest. Talk to us by email: ride@sekabikes.com.

Yes, of course. See the details in SEKA Warranty & Solutions.

Please contact your retailer. If you bought from SEKA online shop, send us an email: ride@sekabikes.com. For more information, see here.

  • The hard copy of Warranty Terms & Conditions which is delivered together with your SEKA product is missing.
  • The damage is caused by misuse.
  • The warranty is expired.
  • The purchase certificate is missing.
  • The warranty applicant is not the first-hand owner.

Please take good care of your receipts, invoice and other relevant documents.

You could finish your registration on our website, or via our Wechat account.

Thank you for your confidence in SEKA! Please send your CV to ride@sekabikes.com if you have any interest to ride with us.